Summative Assessment SECTION C: ASSIGNMENTS/ PRACTICALS Instructions: The following must be completed by you in full at workplace. Read the instructions carefully and ensure that you cover all the requirements of the practical thoroughly. Check to ensure that you referenced each assignment correctly and included all the required attachments.
TASK 1
a) Identify the service standards you Supervise in your store.
b) Identify gaps by comparing your store's customer service policy regarding customer queries and complaints with what you learnt in class regarding how queries and complaints should be handled. If your store does not have a policy, list all the daily practices and use them for the comparison.
c) Using the information above, choose one customer service gap you have identified and compile an action plan for improving that area, using the table below. Remember to include all the relevant fields, such as accountability, time frames, success indicators, etc.
Step Success indicator Person Responsible Date of completion Comments
TASK 2
Submit a copy of your store housekeeping checklist used to supervise implementation of health and safety practises.
TASK 3
Based on what you learnt in class about housekeeping in general, identify non-compliances to be corrected in your store.
TASK A
Answer (2)
This answer discusses the service standards a student supervises in their store, identifies customer service gaps, and suggests an action plan for improvement. It also emphasizes the importance of health and safety compliance in housekeeping practices. The key focus areas include response times, training, and monitoring staff performance. ;
The answer outlines service standards in a retail setting, identifies areas for customer service improvement, and provides an actionable plan to enhance response times to customer queries. It also emphasizes the importance of health and safety in store operations and highlights potential non-compliance issues. Implementing these strategies can significantly improve customer satisfaction and safety standards.
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