Which of the following is an example of being an active listener?
A. Restate what you hear.
B. Think about how you will respond while they are speaking.
C. Avoid eye contact.
D. Make promises, even if you can't deliver on them.
Answer (2)
Active listening is essential in customer service, and the best example from the options given is to restate what you hear. This confirms to the speaker that you are engaged and helps clarify their message. Other behaviors mentioned are ineffective and can hinder communication. ;
The correct answer is to restate what you hear, as it exemplifies active listening by confirming understanding and engagement with the speaker. Other options, such as thinking about responses, avoiding eye contact, and making unfulfillable promises, do not support effective communication. Active listening is crucial for creating meaningful interactions.
;
