What is the percent utilization for Customer A?
Customer Service Calls
| Customer | A | B | C | D | E |
| :------- | :-- | :-- | :-- | :---- | :-- |
| Time, in hours | 2 | 3 | 1 | 1.5 | 2.5 |
[? ]%
Answer (1)
The problem requires calculating percent utilization for Customer A.
The formula for percent utilization is (Time Used / Total Available Time) * 100%.
The 'Total Available Time' is missing from the provided data.
Therefore, it is impossible to calculate the percent utilization with the given information.
Explanation
Understanding the Problem The problem asks for the percent utilization for Customer A, but the provided data only gives the time spent on each customer. Percent utilization is calculated as (Time Used / Total Available Time) * 100%. We are missing the 'Total Available Time' to complete this calculation.
Identifying Missing Information Without the total available time or capacity, it's impossible to determine the percent utilization for Customer A. The question lacks essential information.
Conclusion Since we cannot compute the percent utilization with the given information, we must state that the problem is unsolvable with the current data.
Examples
Imagine you're managing a coffee shop. Knowing how long each customer spends at the counter (like the 'Time, in hours' in the table) is useful, but to understand how busy your staff is, you also need to know the total hours they're working. If a barista spends 2 hours serving customers but works a 4-hour shift, their utilization is 50%. Without knowing the shift length, you can't calculate how efficiently they're working. This is similar to the problem where we need the total available time to find the percent utilization.
