How can communication build the image of a company in the eyes of its customers? (Choose every correct answer.) A. By expressing care for customers in the content of its messaging. B. By obscuring the purpose of the message so the customer has to read carefully to figure it out. C. By clearly stating the purpose of the message. D. By using a friendly yet professional tone.
Answer (2)
Communication shapes a company's image by showing care for customers, providing clarity in messages, and maintaining a friendly yet professional tone. Emphasizing these elements builds trust and enhances customer loyalty. Conversely, unclear messaging can harm a company's reputation.
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Communication shapes a company's image by demonstrating care for customers, clearly stating messages, and adopting a friendly yet professional tone. These practices enhance trust and loyalty, while obscuring information can harm perception. Effective messaging is essential for building a positive brand image. ;
