A nurse manager is developing a protocol to address incivility in the nursing unit. Which of the following actions should the nurse take first?
A. Identify whether incivility is present among the nursing staff.
B. Model professional behavior that promotes civility.
C. Develop a zero-tolerance policy for incivility.
D. Promote an emotionally safe environment for nursing staff.
Answer (2)
The first step in addressing incivility in the nursing unit is to identify whether it is present among the nursing staff. This assessment is critical to understanding the issue before implementing further actions. Subsequent measures can include modeling behavior, developing policies, and fostering a supportive environment. ;
The first step a nurse manager should take to address incivility in the nursing unit is to identify whether incivility is present among the nursing staff (Option A). This understanding is critical for implementing targeted actions and fostering a supportive environment. Once the presence and extent of incivility are assessed, further actions can be taken to promote civility.
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