2. Complete the conversations.
A: Hello, Reception.
B: Hello. I'm in room 212 and I'd like to (1) keep ______ my passport in the (2) safe ______, but I can't lock it.
A: I'll (3) send ______ someone up to help you.
B: Thanks. That's (4) kind ______ of you.
A: Good morning.
B: Hi. Could you (5) p ______ my (6) b ______ p ______, please? My plane leaves very early in the morning.
A: I'm really (7) sorry ______, but we're (8) busy ______ at the moment.
B: That's OK. I'll come back later.
A: I (9) can ______ call you when we're quieter if you (10) I like ______.
B: Yes, please.
A: Yes, can I help?
B: I'm in room 349, but it isn't clean.
A: I do (11) apologise ______. I'll give you a new room.
B: That's OK.
A: I'm really (12) sorry ______ about that.
B: No problem.
Answer (2)
To complete the conversation, we need to fill in the blanks with words that make sense in the given context. Let's go through this step-by-step:
keep : The phrase ‘keep my passport in the safe’ suggests that the speaker wants a secure place to store their passport.
safe : The blank here indicates the location where the speaker intends to keep the passport secure, which is the safe in the room.
send : The phrase ‘send someone up to help you’ implies that the reception staff will send a person to assist with the issue of locking the safe.
kind : The phrase ‘kind of you’ is a polite way to acknowledge someone's helpfulness or generosity.
prepare : The phrase 'Could you prepare my...' suggests arranging something in advance, which in this context refers to the bill.
bill : The phrase ‘prepare my bill’ indicates the guest wants their bill ready ahead of time because their flight leaves early.
sorry : Commonly used when making an apology or expressing regret about the inability to fulfill a request immediately.
busy : The phrase 'we're busy at the moment' explains that currently, the hotel staff are occupied with other tasks.
can : The phrase 'I can call you’ indicates a future action that the speaker is willing to take.
like : The phrase ‘if you like’ is often used to offer the listener a choice or option.
apologise : The phrase ‘I do apologise’ is a formal way to express regret for an inconvenience caused.
sorry : It reiterates the apology for any inconvenience caused, a common courteous expression in customer service interactions.
In summary, filling in these blanks helps in understanding and completing the dialogue in a way that reflects normal hospitality and service interactions at a hotel reception.
To fill in the dialogues, we use contextually relevant words such as 'keep,' 'safe,' 'send,' and 'kind.' Each word helps maintain the conversation smoothly and conveys politeness in a hotel service setting. The completed phrases reflect common hospitality interactions where customers request assistance or express appreciation.
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